Job Opportunities API

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration  and Business IT Support services to some of the world’s largest industry leaders, delivering  forward-thinking solutions based on multi-domain architecture.  Customer satisfaction  and commitment to superior quality of service are our top business priorities, along with  investing in and supporting our partners and employees.   We are a true International IT provider and are proud to deliver our services through global  simplicity with trusted transparency.  WHAT YOU WILL DO:  As the Global Service Lead, you will be responsible for the successful delivery of global  logistics and fulfillment operations across multiple regions, ensuring operational  excellence, service performance, and continuous improvement throughout the supply  chain network. You will lead a team of Logistics Coordinators responsible for executing  daily logistics activities while serving as the primary escalation point for internal  stakeholders, customers, carriers, freight forwarders, and third-party logistics providers  (3PLs).  This role combines operational leadership, people management, analytics oversight,  vendor governance, and strategic program execution. The Global Service Lead will drive  KPI performance, develop scalable processes, identify cost-saving opportunities, support  network optimization initiatives, and champion automation programs that improve  efficiency and customer experience.  This is a full-time, onsite position at the assigned facility during standard business hours.  KEY RESPONSIBILITIES:  Team Leadership & Service Delivery • Lead, coach, and develop a global team of Logistics Coordinators supporting  logistics and fulfillment operations.  • Establish performance expectations, provide regular feedback, and conduct  performance reviews.  • Serve as the primary escalation point for critical logistics issues, customer  concerns, and operational disruptions.  • Ensure consistent execution of logistics processes and adherence to established  service level agreements (SLAs).  • Allocate resources and workload across the team to ensure optimal coverage and  operational efficiency.  • Drive a culture of accountability, customer service, continuous improvement, and  operational excellence.  • Develop and maintain training materials, onboarding programs, and operational  documentation.  Global Logistics & Fulfillment Operations  • Oversee daily logistics activities, including parcel, air freight, ocean freight, and  white-glove transportation services.  • Ensure shipments are processed accurately and within established service-level  commitments.  • Monitor end-to-end shipment activity and proactively manage logistics exceptions.  • Provide operational guidance and decision-making support for customs, trade  compliance, dangerous goods (DG), and transportation-related issues.  • Ensure timely resolution of shipment delays, customs hold, delivery failures,  inventory discrepancies, and customer escalations.  • Maintain visibility of global logistics operations and drive corrective actions when  service performance falls below targets.  KPI Management, Reporting & Analytics  • Develop, maintain, and continuously improve operational KPI frameworks and  reporting structures.  • Review daily, weekly, monthly, and quarterly operational performance reports.  • Analyze logistics data to identify trends, root causes, risks, and opportunities for  improvement.  • Lead business reviews with internal stakeholders and logistics service providers.  • Partner with Program Coordinators and analysts to