Job Opportunities API

What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.  We’re looking for a Global Benefits Specialist to help support and scale benefits operations across a globally distributed workforce spanning multiple countries, entities, and employment models. This role combines global benefits administration, leave coordination, employee support, reconciliations, compliance, and cross-functional operational work. You’ll partner closely with Payroll, HR, Finance, brokers, insurance carriers, payroll vendors, and Employer of Record (EOR) providers to help ensure employees around the world receive accurate, timely, and well-supported benefits experiences. This is an excellent opportunity for someone looking to grow their career in global benefits. You'll gain exposure to benefits administration, retirement programs, leave management, vendor partnerships, compliance, and employee education across multiple countries and employment models within a fast-growing global SaaS company. About the Team Our Global Payroll & Benefits team supports employees across multiple countries, entities, and employment models. We partner closely with HR, Finance, external brokers, insurance carriers, payroll providers, and Employer of Record (EOR) partners to deliver accurate, compliant, and employee-focused payroll and benefits operations worldwide. We value operational excellence, collaboration, continuous improvement, and delivering a high level of care for the employee experience. What You’ll Do Benefits Administration Support the administration of global employee benefits programs across the U.S., Canada, Ireland, Brazil, Spain, and other international locations; Process enrollments, qualifying life events, status changes, and terminations across HRIS, payroll, and vendor platforms; Maintain accurate benefits records and identify discrepancies across systems; Coordinate with brokers, carriers, payroll providers, and EOR partners on day-to-day administration and employee inquiries. Open Enrollment & Employee Education Assist with planning and execution of global open enrollment cycles; Support employee communications, timelines, and system readiness activities; Facilitate virtual new hire benefits orientations and employee education sessions; Create and maintain employee-facing materials, including benefits guides, FAQs, presentations, and enrollment resources; Support renewal preparation activities and utilization reporting. Global Retirement Programs Support administration of global retirement and savings programs, including U.S. 401(k), Canadian RRSP/TFSA/DPSP plans, and other country-specific retirement or pension arrangements; Coordinate with retirement plan providers, brokers, Payroll, and Finance on enrollments, contribution processing, employee inquiries, and vendor-related matters; Assist with retirement plan audits, compliance reviews, annual filings, and documentation requests from auditors and vendors; Maintain retirement-related procedures, documentation, and employee-facing resources. Employee Support Serve as a responsive and empathetic point of contact for employee benefits inquiries; Help troubleshoot enrollment, billing, eligibility,