Job Opportunities API

Summary Under the direction of the Front Office Supervisor, the Medical Front Office Assistant is responsible for patient registration/discharge, scheduling, and all non-clinical aspects of the day-to-day operations of the medical practice. Essential Duties and Responsibilities • Greet patients and visitors when they arrive at the office and provide them with any necessary paperwork or other information. • Accurately and efficiently performs registration/discharge process by confirming spelling, accurate demographic information, and insurance information. Maintains and updates patient information in Electronic Health Record (EHR). • Verify insurance information over the phone when the patient makes the appointment, then again upon patient arrival. • Accept payment for co-pays and other fees required at the time of check-in and ensure accurate billing. • Place patient forms in the appropriate place for scanning into the EHR system. • Answer the multi-line phone system to schedule or confirm appointments or direct calls to the appropriate party. • Maintain professional and compassionate manner when interacting with patients. • Ensures that messages taken are accurate and documented in EHR. • Maintains reception area in a neat and orderly condition. • Is crossed trained to perform additional office duties. • Performs other job duties as assigned. Qualifications/Requirements • High school graduate or equivalent required. • Graduate of a certified medical office training course preferred. • Customer service skills- able to develop good customer relationships with a focus on achieving customer satisfaction. • Knowledge of medical terminology, procedures, and diagnosis. • Knowledge of computer and relevant software applications. • Working knowledge of healthcare insurance preferred. • Excellent verbal and written communication skills. • Strong interpersonal, time management, and organizational skills. • Adaptability- able to adjust approach to meet changing demands and situations including dealing with diverse people. • Attention to detail- able to produce accurate and high-quality work through concern for all areas involved.