Job Opportunities API

We are looking for a German Speaking Service Desk Agent to join an international IT support team. In this role, you will provide first-line technical support to end users, handle incidents and service requests, and ensure high-quality customer service in a multilingual environment. Your responsibilities will include: Managing incoming incidents and service requests via phone, email, and ticketing systems Creating, categorizing, tracking, and resolving support tickets Monitoring and escalating tickets according to agreed service levels Collaborating with technical teams and internal stakeholders Providing remote troubleshooting and technical assistance to end users Maintaining documentation and knowledge base articles Supporting onboarding and knowledge-sharing activities within the team Participating in an on-call support rotation Handling major incidents and communicating updates to relevant stakeholders