Job Opportunities API

Imagine starting your day with sunshine, turquoise sea views, and a short walk to work past palm trees and cozy cafés. That’s everyday life in  Malta  – one of Europe’s sunniest islands and a favorite destination for expats. With over  300 days of sunshine , an international community, and a buzzing social life, Malta is the perfect place to kickstart your career abroad while actually  enjoying  life outside of work. The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales, including customer on-boarding, customer service queries and working alongside the collections team. Main areas of responsibility: • Provide customers with accurate information about the company's products, services and payments. • Actively seeking new sales by executing appointed strategies and instructions. • Comply with laws, rules, company policies, and procedures as required. • Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information. • Responding to any customer queries via email, SMS and phone • Provide an excellent customer experience. • Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction. • Support additional customer service inquiries. • Promote a positive working environment. • Perform other tasks as assigned. Other responsibilities may include: • Involvement in production of Sales reports. • Involvement in training and mentoring of other team members. • Assist in documentation of the team’s Operational Procedures. • Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures. • Execute ad hoc tasks as may be requested by the Head of New Markets.