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Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket. Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve. Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere. Come join us and impact the future of AUTODOC! Responsibilities: • Respond to customer inquiries via email and chat in German, adhering to company communication standards and response time requirements • Resolve customer issues and provide efficient, effective solutions in accordance with established protocols • Document all customer interactions and maintain accurate records within the support management system • Identify and escalate complex issues to appropriate departments or senior personnel following established procedures • Follow up with customers to confirm complete resolution of reported concerns • Maintain professional demeanor while managing multiple concurrent customer requests • Uphold professional standards within the team and share best practices with colleagues • Meet established performance objectives regarding response time, resolution rate, and customer satisfaction scores • Provide management with documented feedback on recurring customer concerns and product improvement recommendations Required: • Fluent proficiency in German (written and spoken); English language proficiency is advantageous • Demonstrated professional experience in customer support or customer service operations • Strong communication and interpersonal skills with the ability to maintain composure under pressure • Excellent problem-solving capabilities and meticulous attention to detail • Proficiency with computer systems and Customer Relationship Management (CRM) platforms • Ability to manage multiple concurrent tasks and establish priorities effectively in a fast-paced environment • Demonstrated empathy and patience in customer interactions • High school diploma or equivalent qualification. Preferred: • Professional experience with ticketing systems or established knowledge of customer support best practices • Additional language competencies, including English or other European languages. • Stable employment in the fast-growing international company • International career in a multicultural environment with lots of opportunities to grow • Annual vacation of 28 calendar days and 1 additional day off on your birthday • Health Insurance for access to various high-quality medical services (doctor visits, diagnostics, medical treatment) • Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues. • Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching • Free English and German language classes • Flexible working hours and hybrid work • Gym in the Odesa office • Military conscription reserve, AUTODOC is a resident of Dia City and have the status of "Critical Enterprise for Ukraine's Economy". This job was posted on 01/07/2026, and is considering applications up to 6 weeks from this date.