Job Opportunities API

German Speaking B2B Solutions Consultant About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, supportive, and premium candidate experience from first contact to first day on the job. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures. Job Overview We are currently seeking a highly motivated and articulate German Speaking B2B Solutions Consultant to join a dynamic, fast-paced Customer Support Services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for a German-speaking professional to take ownership of business client relationships, deliver tailored support solutions, and make a measurable impact within a thriving international customer support environment. If you are searching for German-speaking jobs that combine professional growth, competitive rewards, and an exciting European lifestyle, this German Speaking B2B Solutions Consultant position in Bulgaria is the perfect next step in your career. Key Responsibilities Serve as the primary point of contact for German-speaking B2B clients, providing expert-level guidance and support across all customer support service interactions. Identify and understand business clients' needs, challenges, and goals in order to deliver effective, customised solutions that drive satisfaction and retention. Manage and maintain a portfolio of German-speaking business accounts, ensuring consistent service quality, timely follow-up, and professional relationship management. Handle complex inbound and outbound B2B enquiries via telephone, email, and live chat, resolving issues efficiently and in line with established service level agreements. Collaborate closely with internal teams including technical support, account management, and operations to ensure seamless service delivery to all business clients. Document all client interactions accurately within CRM systems, maintaining detailed and up-to-date account records to support ongoing service excellence. Proactively identify upselling and cross-selling opportunities within the existing client base, contributing to overall revenue growth within the customer support services division. Monitor client satisfaction levels, escalate unresolved issues appropriately, and contribute to continuous improvement initiatives within the team.