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German Customer Support Specialist

Speakit Jobs
CompanySpeakit Jobs
CategoryCustomer Support
LocationPortugal
RemoteRemote
EmploymentFull-time
LevelNot stated
SalaryNot stated by the employer
Posted6 May 2026
Last verified8 Aug 2026
SourceEmployer ATS (workable)
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Description
Support customers throughout their online order journey, handling inquiries related to deliveries, payments, returns, and account issues while ensuring a high level of service and data security. Key Responsibilities Manage customer interactions via phone, email, and chat Handle orders, refunds, shipping issues, and payment queries Liaise with internal teams, couriers, and partners Resolve complex cases and escalate when needed Maintain high customer satisfaction and meet KPIs