Job Opportunities API

German Customer Support for a New Online Payment Platform About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and Business Process Outsourcing firms, with a proven track record of connecting exceptional multilingual talent with industry-leading employers across the continent. We specialise in placing professionals in high-growth sectors including FinTech, technology, telecommunications, and customer experience, delivering tailored staffing solutions that drive real business results. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless, transparent, and rewarding recruitment journey. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for fluent German speakers seeking the German Customer Support for a New Online Payment Platform position in Greece — a role that sits at the very heart of the rapidly expanding FinTech industry. In this dynamic and forward-thinking position, you will serve as the primary point of contact for German-speaking users of a cutting-edge online payment platform, delivering world-class support and helping customers navigate the exciting landscape of digital finance. This is one of the most sought-after German-speaking jobs available in Greece today, offering exceptional career development potential within the booming FinTech sector. Key Responsibilities Provide prompt, professional, and empathetic customer support to German-speaking users of the online payment platform via phone, email, and live chat channels. Assist customers with account registration, verification processes, and onboarding to the digital payment platform, ensuring a smooth and positive first experience. Investigate and resolve queries related to transactions, payment failures, refunds, chargebacks, and account security in a timely and accurate manner. Educate users on the platform's FinTech features, tools, and security protocols, promoting safe and confident use of digital payment services. Identify, document, and escalate complex technical or financial issues to the appropriate internal teams while maintaining clear communication with the customer throughout the process. Ensure full compliance with relevant financial regulations, data protection policies, and internal FinTech industry guidelines when handling sensitive customer information. Collaborate with cross-functional teams including technical support, fraud prevention, and compliance departments to deliver comprehensive resolutions for customers. Maintain accurate and detailed records of all customer interactions within the CRM system, contributing to continuous service improvement and quality assurance efforts.