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German Customer Advisor | Thessaloniki Greece - GRE1

Cross Border Talents
CompanyCross Border Talents
CategoryCustomer Support
LocationThessaloniki
RemoteOn-site (inferred)
EmploymentNot stated
LevelEntry
SalaryNot stated by the employer
Posted8 Jun 2021
Last verified10 Aug 2026
SourceEmployer ATS (workable)
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Description
At the moment Cross Border Talents is looking for German speakers to work in Thessaloniki, Greece. Are you interested in moving abroad? Your Role as a Customer Advisor: Grant the best experience to the customer by representing a world wide brand; Respond and record consumer inquiries/questions raised through digital comunications for customers; Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy; Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; Troubleshoot through the use of open questions, support documents, and system training; Offer recommendations to common problems or frequently asked questions. Requirements Requirements for the Customer Advisor: High School Diploma or Higher Native/Fluent German; Good level of English, C1; Writing speed: 20 words per minute Active Listening Good Problem Solving Skills Strong troubleshooting skills Benefits Cross Border Talent's Offer: Paid travel Expenses; Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations; Renewable contract of 12 months; Private Health insurance provided to all employees by the client Attractive Salary with performance bonus; Working hours: 40h per week = is 8 hours per day / 5 days a week; Greek lessons Free Real Estate Agency Fee