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German CS Representative - Banking Sector - ES9

Cross Border Talents
CompanyCross Border Talents
CategoryCustomer Support
LocationMadrid
RemoteOn-site (inferred)
EmploymentFull-time
LevelEntry
SalaryNot stated by the employer
Posted13 May 2026
Last verified11 Aug 2026
SourceEmployer ATS (workable)
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Description
We are currently looking for native German speakers with Spanish B2 to join an international Customer Support project within the Banking Sector in Spain. This is a great opportunity for candidates who are looking to build an international career in customer service while enjoying life in Madrid or Valencia. The position involves supporting German-speaking customers through phone, email, and chat. The selected candidates will assist clients with general inquiries, front desk incidents, account-related questions, and customer support requests while ensuring a high level of professionalism and customer satisfaction. The company offers a stable and dynamic multicultural working environment with long-term career opportunities and professional growth. Candidates should be comfortable working in a shift-based operation and communicating with customers across different channels. Requirements • Native-level German • Spanish level B2 or higher • English level B2 or higher • Strong communication and interpersonal skills • Customer-oriented mindset • Comfortable working via phone, email, and chat • Previous customer support experience is considered an advantage Benefits • Permanent contract after the initial 3-month temporary contract • Annual performance bonus on top of the base salary • Paid training from day one • Stable long-term project within the Banking sector • International and multicultural work environment • Career development and growth opportunities • Opportunity to work in Madrid or Valencia, Spain • Different shift options available • Night shift option available in Madrid • Professional experience in customer service for the German market • Modern office-based work environment • Full training and onboarding support provided by the company • Opportunity to improve communication and customer service skills in an international company