Job Opportunities API

Our client is on the lookout for team members to join their Contact Centre Team, becoming one of their German Speaking Contact Centre Agents within their multinational team. They are a dynamic and innovative company, and they seek candidates who have the same spirit. You will be joining a company that values its employees and invests in their career. You will work with a team of professionals who are available to help you navigate and grow. Responsibilities: Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales Achieve performance targets as set out by the Market Manager and Team Leaders Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience Assisting customers via phone, social media, chatbox, and emails. Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales Dealing with customer complaints in a professional manner Ad-hoc tasks as assigned by the Team Leader