Job Opportunities API

GENERAL MISSIONS: He/she performs all his/her missions in accordance with internal procedures and the legal framework: COORDINATION • Guarantee the proper application of the clauses of the customer contract and the smooth running of operational logistics. • Be a driving force to develop M&E standards in line with customer expectations and in Club Med's economic interest • In collaboration with the customer service representative, prepare the program for site visit • Manage the tracking visits and contribute to the drafting (with the customer manager) of the report at the end of the stay • Distribute files among the various operation managers to ensure the best follow-up of events • Assist your team in difficult customer relationships and complex situations, • Ensure that the program (MEGA) sent by the Sales Office for each group is distributed to the village services • Ensure its feasibility & implementation by various departments, challenge the managers concerned regarding possible alternatives if necessary • Coordinate the programs of various groups present (use of space, room occupancy, etc.) • Welcome the client throughout his stay and ensure follow-up by the operations manager concerned. • Be present at key moments of the event. • Develop local sales in the village by promoting profit centres. • Advise and guide the sales offices in the setting up and logistics of Meetings & Events operations in conjunction with the Village's services. • Respond to sales offices as quickly as possible and be proactive. • Check, at the end of the stay, documents relating to the regularisation of the group's accounts receivable (reconciliation of planning + ancillary services), to edit the final invoice • Ensure that the various services have been invoiced. • Coordinate and host eductours, discovery stays or internal seminars. • Manage the meeting room occupancy schedule. • Know and be known by local competition. • Contribute to the updating of product information provided to commercial teams HYGIENE AND SAFETY • To ensure the preservation and maintenance of meeting rooms, equipment and materials. • To know and enforce health and safety standards and all emergency and evacuation procedures. • To ensure the application of regulations and standards and corrective actions, if necessary • Ensure good waste management in the service (sorting, collection…) • Ensure good management of dangerous products in the service (storage, protection equipment…) • Limit electricity and water consumption • With the help of the Hygiene and Safety referent of the resort, assess professional risks each season for his/her department and define an action plan to ensure their controle INTERNAL CONTROL • Know the processes, procedures, and master the tools in use in his/her service, and ensure they are known and mastered by his/her team • Ensure that the key controls applicable to his/her service are performed at the expected frequencies, and properly documented • Complete the internal control self-assessments for his/her department with the Financial Manager / Referent when they are communicated by the audit (twice per year) MANAGEMENT • To demonstrate leadership skills • Adopting a coaching attitude in his/her management • Ensuring the reception, establishment and integration of GO/GE from his/her service • Setting personal goals and coach or evaluate team members or associates • Supervising and animating a transverse logic • Implementing and respecting HR procedures and their validation by their own manager • Managing by proximity: show, train and enforce • Be seen as an example by teams and clients KEY PERFORMANCE INDICATORS (KPI) CLIENT • Customer’s feedback on reactivity (response time), quality of responses • Satisfaction for the service delivered at the resort (respect of contractual engagement and professionalism of the team) BUSINESS • Additional sales • Confirmation after check-in PEOPLE • Team development • Teams turnover % • Respect for rules