Job Opportunities API

General Manager (Food-Led Pub) Lead One of the Island's Most Successful Food-Led Pub Businesses At Okell's Inns , we're looking for exceptional hospitality leaders to take ownership of some of the Isle of Man's most established and respected food-led pubs. This is not a traditional pub management role. We are seeking experienced General Managers who are passionate about great food, outstanding guest experiences, team development, and delivering strong commercial results. You'll be given the autonomy to run your business while being supported by a dedicated Head Office team across Operations, Marketing, People, Finance and Property. As a General Manager, you will be responsible for creating a venue that guests choose time and time again, leading high-performing teams, driving sales and profitability, and ensuring every visit reflects the standards and reputation of the Okell's Inns brand. We are looking for ambitious hospitality professionals who thrive in busy environments, take pride in developing people, have a strong eye for detail, and genuinely enjoy being at the heart of a successful hospitality operation. What We Are Looking For We're seeking experienced operators who: • Have a proven track record of leading successful food-led hospitality businesses. • Understand how to balance exceptional guest experiences with strong commercial performance. • Can inspire, coach and develop teams to achieve their full potential. • Are passionate about great food, quality service and operational excellence. • Take ownership of their business and treat it as if it were their own. • Have the confidence to drive local sales initiatives whilst embracing wider company campaigns. • Are resilient, adaptable and thrive in a fast-paced hospitality environment. • Want to be part of a growing, ambitious business with a proud local heritage and exciting future. Key Responsibilities Leadership & Team Development You will lead by example, creating a positive, high-performance culture where people are motivated, developed and empowered to succeed. Responsibilities include: • Recruiting, developing and retaining exceptional hospitality talent. • Building engaged teams that consistently deliver excellent guest experiences. • Coaching and mentoring managers and team members to maximise performance. • Working closely with the People Team to ensure best practice, compliance and effective people management. • Creating an environment where accountability, teamwork and hospitality excellence are the norm. • Managing labour resources effectively to balance operational needs and profitability. Delivering Outstanding Guest Experiences Our food-led pubs are built on reputation, quality and consistency. You will: • Ensure every guest receives exceptional hospitality and service. • Drive high standards across food quality, presentation and service delivery. • Lead from the front during key trading periods. • Resolve guest feedback professionally and proactively. • Create a welcoming atmosphere that encourages repeat business and positive guest recommendations. Operational Excellence As General Manager, you will have full responsibility for the day-to-day operation of your business. This includes: • Maintaining outstanding standards across all areas of the site. • Ensuring compliance with food safety, health & safety, licensing and company procedures. • Working closely with Head Chefs to deliver excellent kitchen performance and food quality. • Managing maintenance requirements and ensuring the site is presented to the highest standard. • Driving continuous improvement across service, standards and operational efficiency. Commercial & Financial Performance You will take ownership of the financial success of your business. Responsibilities include: • Delivering sales, profit and budget targets. • Managing labour, stock and controllable costs. • Analysing trading performance and implementing improvement plans. • Identifying opportunities to grow revenue and increase guest spend. • Maximising the potential of food, drink and events throughout the year. • Driving local initiatives that support business growth and strengthen community engagement. Brand & Community Engagement As the face of the business, you will be an ambassador for Okell's Inns. You will: • Champion the Okell's Inns brand and values. • Work with the Marketing Team to maximise local and company-wide campaigns. • Build strong relationships within the local community. • Identify opportunities to increase awareness, footfall and customer loyalty. • Ensure the site remains a destination venue within its local market. Experience Required Essential • Previous experience as a General Manager or senior hospitality leader within a high-volume food-led operation. • Strong commercial acumen with proven P&L accountability. • Track record of delivering sales growth and profit improvement. • Experience leading, developing and motivating large teams. • Strong understanding of food service operations and guest experience delivery. • Excellent communication, organisation and leadership skills. • A hands-on approach and genuine passion for hospitality. Desirable • Experience within managed pub, restaurant or hospitality groups. • Personal Licence Holder. • Experience leading premium food-led businesses. • Understanding of local marketing and community engagement activities. Why Join Okell's Inns? Okell's Inns has a proud heritage and reputation for operating some of the Isle of Man's best-loved pubs, bars and hospitality venues. We're investing in our people, our properties and our future, and we're looking for talented hospitality leaders who want to be part of that journey. If you're an experienced General Manager who is passionate about food, people and delivering exceptional hospitality, we'd love to hear from you. Lead your own business. Develop your team. Create memorable guest experiences. Grow with Okell's Inns.