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Job Title: General Manager Location: Holiday Inn Columbia East, MO Reports To: Regional Vice President / Corporate Office Company: Blue Sky Hospitality Solutions, LLC Position Summary: The General Manager is responsible for overseeing all aspects of hotel operations at the Holiday Inn Columbia East, MO. This includes managing day-to-day operations, ensuring exceptional guest experiences, driving profitability, and leading all departments with a focus on operational excellence, brand standards, employee engagement, and financial performance. Key Responsibilities: Operational Leadership • Direct the daily operations of all hotel departments, including Front Office, Housekeeping, Maintenance, Food & Beverage, and Sales. • Ensure consistent delivery of exceptional service standards in alignment with IHG brand expectations. • Monitor and enhance quality assurance scores through guest satisfaction and service recovery. Financial & Revenue Management • Prepare and manage the hotel's annual budget and forecast. • Monitor and control expenses while maximizing room revenue, occupancy, and RevPAR. • Collaborate with the Sales team to develop and execute strategic plans to grow market share. Team Management • Recruit, train, motivate, and develop department heads and hotel staff. • Foster a culture of accountability, respect, and high performance. • Conduct regular staff meetings and performance reviews. Compliance & Safety • Ensure full compliance with local, state, and federal laws and brand requirements. • Maintain a safe and secure environment for guests and employees. • Oversee proper licensing, certifications, and health & safety protocols. Owner & Brand Relations • Act as the primary liaison with hotel ownership and Blue Sky Hospitality corporate office. • Ensure property performance aligns with ownership goals and brand standards. • Maintain positive relationships with IHG representatives and participate in required brand initiatives. Qualifications: • Minimum 5 years of hotel management experience, including 2+ years as a General Manager. • Experience with IHG brand hotels preferred. • Proven leadership in managing hotel operations and delivering results. • Strong financial acumen and understanding of budgeting, forecasting, and P&L management. • Excellent communication, interpersonal, and organizational skills. • Ability to work a flexible schedule, including weekends and holidays as needed. • Bachelor's degree in Hospitality Management or related field preferred. Benefits: • Competitive salary and performance bonus • Health, dental, and vision insurance • 401(k) • Paid time off and holidays • Employee discount programs • Career development opportunities within Blue Sky Hospitality Solutions