Gateway Helpline Coordinator
Cornwallvsf
| Company | Cornwallvsf |
| Category | Operations & Admin |
| Location | Truro |
| Remote | — |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| First seen | 3 Aug 2026 (the employer did not state a posting date) |
| Last verified | 8 Aug 2026 |
| Source | The employer's own careers page (company_site) |
Description
Boscawen House, Chapel Hill, Truro, TR1 3BN
We are seeking an additional team member to join our Gateway team, who provides a ‘first point of contact’ service to the people who access our organisation through the helpline, in person or via email or social media.
The role will involve actively listening to their conversation, assessing their circumstances, identifying a range of solutions and supporting the person to access the most appropriate option or range of options for their needs through a focussed, guided conversation.
Are you good listener? Do you like helping and supporting others?
This role would suit someone with strong interpersonal skills who can provide guidance, reassurance and decision-making support to our helpline. I f you are creative, dedicated with a passion to improving the Health and Well-being of people and their communities, we would love to hear from you. A full driving licence and access to a car is desirable for the purpose attending events and running a stand .
If you are interested and want to know more, give our HR Team a call on 01872 266881 for a chat. As an organisation, we encourage flexible working patterns and are open to negotiation an d making reasonable adjustments. Talk to us about the flexibility and adjustments you need, and we will explore what’s possible for the role.
CVs and cover letters are not required but can be submitted to support your application if you wish. If you need any support with your application or require your application in a certain format, please don’t hesitate to contact us.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.