Job Opportunities API

Hartley People Recruitment on behalf of our client in Waterford are seeking a Front Office Manager that leads the reception and reservations team to deliver a seamless, welcoming guest experience. This hands-on role oversees daily front office operations, staff development, service standards, and cross-department coordination, working closely with the Marketing and Revenue Manager. Key Responsibilities • Manage daily reception and reservations operations • Ensure smooth guest check-in and check-out processes • Lead and motivate a customer-focused front office team • Handle guest feedback, complaints, and service improvement initiatives • Maintain accurate booking and guest data • Coordinate closely with other hotel departments • Recruit, train, schedule, and appraise front office staff • Ensure compliance with health, safety, and company policies • Attend management meetings and complete administrative duties Essential: • Proven experience managing a busy 4-star hotel front office • Strong leadership, organisational, and customer service skills • Fluent English (written and spoken) • Proficiency in hotel systems (ideally HOTSOFT, Avvio, Volante) and MS Office • Ability to commute or relocate Desirable: • Staff training/coaching experience For immediate consideration contact Padraig on 051878813 or email your cv to [email protected] Hartley People Recruitment works to the highest ethical standards within our industry, and we value the trust you place in us when you send your CV. We can provide a full consultation in confidence, and we guarantee that your CV will not be sent to any of our clients without your prior consent.