Job Opportunities API

Description FRONT END MANAGER JOB DESCRIPTION To ensure friendly, fast, accurate customer service, accurate cash handling, a clean store, store security, day to day communications and trainings, while meeting department goals for labor expense and cash accountability. Status: Reports to Store Manager. Supervises Front End Supervisors, Front End Team Members, Cleaners and as designated Managers On Duty. Pay Level: Salaried I Responsibilities: 1.) CUSTOMER SERVICE • Treat people fairly, consistently, and with respect so that they are given a reason to return. • Ensure efficient, informative, and friendly service from all front-end staff according to established customer service vision and standards. • Ensure that all front-end staff receive proper training including Customer Service Training and Natural Foods Training. • Ensure efficient front end systems including flow of customers through register • Provide product information and educational materials to customers and staff. • Exceed customer expectations when resolving customer complaints. • Maintain an organized, fully stocked, functioning customer service desk • Ensure an easy and effective returns process and pass on pertinent information to Department Managers regarding questionable products. • Ensure prompt phone answering and effective phone systems • Ensure store music creates a pleasant shopping experience following established guidelines 2.) CASHIER DEPARTMENT • Ensure accuracy and security of all cash received through front end, by creating and upholding money-handling procedures, checking cashier deposit paperwork and giving feedback to cashiers on over/shorts. • Coordinate daily cash deposits, armored truck services, and change orders for coin and cash • Train cashiers in register emergencies including shoplifters, robberies, and quick-change artists. • Schedule coverage of cashier shifts. • Ensure proper functioning of register system with prompt repairs, necessary programming changes, and up to date codebook. • Develop and maintain cashier training system. Maintain and update cashier training manual. • Order adequate levels of cashier supplies (register tape, sacks, deposit bags, etc.) to never be out of stock. • Ensure cashiers are aware of price changes, specials, and all changes in store policies and procedures affecting cashiering. • Develop & coordinate tasks and projects for cashiers when there are no customers to check out. 3.) MANAGER ON DUTY • Work regular MOD shifts, and/or cover designated MOD shifts. (see MOD job description.) • May supervise MODs as designated by Store Manager 4.) PHYSICAL PLANT MAINTENANCE • Develop and maintain standards for cleanliness and organization of register area and common areas: customer and employee bathrooms, maintenance area, floors, break room and offices. • Supervise cleaners in maintaining store and grounds in clean, orderly condition (gardening, shoveling, watering, parking lot and sidewalk maintenance.) • Coordinate major store cleaning with department heads. • Ensure purchase and maintenance of adequate cleaning supplies and equipment (floor machine, vacuum) • Maintain list of repair and maintenance services for staff to call in their absence. • Delegate small repair and maintenance tasks to staff as needed. 5.) PERSONNEL MANAGEMENT • Submit staffing needs to Store Manager and hire qualified applicants • Schedule hours for front end department within Sales Per Labor Hour budget and in keeping with minor laws. • Coordinate scheduling of Retail Team with Produce and Grocery Manager to ensure adequate floor coverage. • Ensure department staff are well-trained and informed of all need-to-know information. • Ensure department staff adhere to policy expectations. • Take disciplinary action as needed following established policies. • Conduct performance evaluations. Recommend pay raises within department payroll allocation and wage scale. • Manage breakroom and ensure adequate supplies on hand for break experience. • Prepare payroll for department weekly before the deadline. 6.) GENERAL MANAGEMENT • Review financial reports of department performance and take corrective action as needed. • Attend Ops Team meetings and all-staff meetings. • Answer and route phone calls, take and route messages as needed. • Willingness and ability to grow to meet the changing requirements of the job Requirements Qualifications • Supervision experience- - hiring, training, evaluating • Experience developing systems and procedures • Experience serving the public • Ability to handle multiple demands • Calmness under pressure • Ability to project an outgoing, friendly personality • Communications skills: good listening, clear instructions • Familiarity with natural foods • Attention to detail, accuracy • Regular, predictable attendance • Willingness to work at Saturday, Sunday and up to 5 morning or night shifts as demands • Work Holidays • Willingness and ability to grow to meet the changing requirements of the job