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Company: Retina Institute of Virginia Job Title: Patient Coordinator Location: Richmond, VA and travels to Fredericksburg, Tappahannock, Colonial Heights, and Williamsburg. We pay mileage and time worked for travel! Pay:  $25-31 DOE   Hours: Full Time Our clinic is open Monday-Friday 7am-5:30pm Your shifts will fall within these hours  You may need to work a little earlier and/or later as needed Perks: Full Benefits Package - Medical, Vision, Dental and Life Insurance 401k + Employer Matching Paid Time Off (PTO) and Paid Holidays Paid Maternity Leave Competitive Base Pay Employee Discounts This individual is responsible for overseeing the day-to-day operational functions of front desk operations within their practice, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner; performing financial reconciliation, insurance administration, and personnel management duties with a focus on patient satisfaction and service. This position is responsible for the management of the patient coordination processes and team at all assigned locations.       Essential Duties and Responsibilities:  The following are general responsibilities associated with the job and are listed in order of greatest to least amount of time spent on the duties.      Understand and support the EyeCare Partners. Understand and abide by a high standard of professional ethics in order to ensure the integrity of the organization.   Complies with HIPAA, Compliance and ECP policies and procedures.   Provides leadership, guidance, and expertise to all Patient Coordinators.   Directs all front desk processes to align with the ECP Center of Excellence Model, including but not limited to:   Patient check-in   Patient check-out   Patient insurance eligibility and authorization   Patient scheduling   Referral/outside test scheduling and coordination   Patient Payment   Daily payment/cash reconciliation   Manage staff schedules and PTO, redistributing staff as needed to ensure adequate levels of service at each location.   Performs regular performance reviews and regular meetings with team members to ensure alignment to company and departmental goals and expectations. Organizes, provides agenda and holds team meetings.   Orients and trains all new Patient Coordinators as to the processes and policies of the role and ECP.   Collaborates with Revenue Cycle Manager and Practice Administrators and Office Managers regarding processes and procedures. Participates in location or department specific staff meetings as needed. Attends company training events.   Communicates about department, practice and ECP programs and initiatives.   Establishes a high-performance team that is efficient, knowledgeable, service-oriented, sharing responsibility for attaining the goals of the practice.   Monitors NPS data for all comments related to front desk operations, striving for continuous improvement of that metric.   Implement and monitors all systems and equipment, including Phreesia.   Provides over sight to department specific dashboard and KPI’s including but not limited to check-in time, front desk hours.   Troubleshoots bottlenecks and process inefficiencies to continually improve office operations.   Ensures accurate charge posting, payments, and daily batch reconciliation at each location. Prepares daily deposits.   Coordinates patient