Job Opportunities API

About The Role The Front Desk Manager will serve as the face of Banner House at T Bar M, responsible for ensuring a welcoming and efficient experience for all members and guests. This role requires exceptional customer service skills, strong leadership, and the ability to manage day-to-day front desk operations seamlessly. As the first point of contact, the Front Desk Manager plays a pivotal role in shaping the member experience, overseeing reception services, guest inquiries, member communications, and administrative tasks. The ideal candidate will be personable, organized, and proactive, with a passion for delivering top-tier service in a luxury club setting. What You'll Do • Member & Guest Engagement: • • Greet all members and guests with warmth, ensuring a welcoming and high-quality experience from the moment they arrive. • Front Desk Operations: • • Oversee the daily operation of the front desk, ensuring efficient check-ins, guest registrations, phone coverage, and exceptional service standards at all times. • Member Communications: • • Serve as the primary point of contact for member inquiries, feedback, and requests, responding promptly, professionally, and with a solutions-oriented mindset. • Club Knowledge & Member Concierge: • • Maintain expert knowledge of all club programming, wellness offerings, racquet sports, fitness classes, dining experiences, youth activities, private events, and club amenities. Act as a concierge by confidently guiding members to the appropriate services and opportunities. • Reservations & Guest Services: • • Manage reservations and bookings across multiple platforms, including court reservations, wellness appointments, dining reservations through SevenRooms, and other club experiences while ensuring a seamless member journey. • CRM & Member Data Management: • • Utilize Peoplevine CRM to maintain accurate member profiles, document interactions, manage communications, and support membership engagement initiatives. • Programming & Event Coordination: • • Maintain a thorough understanding of the club calendar, special events, tournaments, social programming, and private events to provide accurate information and exceptional member support. • Cross-Department Communication: • • Serve as the communication hub between departments, ensuring the front desk is always informed of operational updates, programming changes, maintenance issues, member concerns, and special events. • Leadership Collaboration: • • Attend weekly leadership meetings, operational planning meetings, and programming meetings to stay informed of upcoming initiatives and ensure front desk operations align with club priorities. • Team Leadership: • • Recruit, train, coach, and schedule front desk team members while establishing service standards and accountability for exceptional member experiences. • Problem Resolution: • • Resolve member concerns, complaints, scheduling conflicts, and service recovery situations with professionalism, discretion, and urgency while escalating issues appropriately. • Administrative Support: • • Provide administrative support to the Managing Director and department leaders, including reporting, member database management, correspondence, and operational documentation. • Operational Excellence: • • Ensure the front desk remains organized, polished, and reflective of Banner House's luxury hospitality standards while continuously identifying opportunities to improve member service and operational efficiency. Qualifications • 3+ years of front desk, hospitality, guest services, or customer experience management, preferably in a luxury private club, hotel, resort, or hospitality environment. • Proven experience leading, developing, and motivating high-performing guest service teams. • Experience with hospitality technology platforms, including reservation systems, CRM platforms, and point-of-sale software. Experience with Peoplevine, SevenRooms, and Club Automation is strongly preferred. • Exceptional interpersonal, verbal, and written communication skills with the ability to build meaningful relationships with members and guests. • Strong organizational skills with the ability to prioritize multiple projects in a fast-paced environment. • Ability to anticipate member needs and deliver a concierge-level hospitality experience. • Highly collaborative with the ability to work across multiple departments and communicate operational updates effectively. • Demonstrated ability to problem solve independently while exercising sound judgment and professionalism. • Comfortable participating in leadership meetings and contributing to operational planning and continuous improvement initiatives. • Proficient in Microsoft Office and Google Workspace. • Flexibility to work evenings, weekends, holidays, and club events as business needs require. • Passion for hospitality and creating memorable member experiences consistent with the Banner House brand. About Banner House at T Bar M For more than 50 years, T Bar M has been one of the nation's most respected racquet sports clubs, earning a reputation for championship tennis, exceptional programming, and a vibrant community of athletes, families, and members. Today, that legacy is evolving into something even greater. Banner House at T Bar M is a reimagined private social and athletic club where sport, wellness, hospitality, and culture come together across a 20-acre campus in the heart of Dallas. Designed to inspire connection and elevate everyday experiences, Banner House offers world-class tennis, pickleball, and padel alongside chef-driven dining, resort-style pools, wellness and recovery experiences, fitness programming, and thoughtfully curated social events. More than a club, Banner House is a destination where members come to compete, celebrate, recharge, and build lasting relationships. Every experience—from a morning workout and tennis match to an evening dinner or family event is guided by a commitment to genuine hospitality, exceptional service, and creating moments that bring people together. As Banner House continues its transformation, we're building a team of passionate individuals who share our vision of redefining the modern private club experience.