Job Opportunities API

We are looking for a dynamic Hotel Front Desk Agent / Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent / Auditor responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and have work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. We are looking for a flexible person; There is no set schedule. We need a Front Desk Agent/Auditor who can work any shift asked of them, which includes: Sunday - Saturday • 7am-3pm • 3pm-11pm • 11pm - 7am (sometimes) Responsibilities • Perform all check-in and check-out tasks • Manage online and phone reservations • Inform customers about payment methods and verify their credit card data • Register guests collecting necessary information (like contact details and exact dates of their stay) • Welcome guests upon their arrival and assign rooms • Maintains customers' privacy • Provide information about our hotel, available rooms, rates, and amenities • Respond to clients’ complaints in a timely and professional manner • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs • Knows daily activities and meetings taking place in the hotel. Upsell additional facilities and services, when appropriate • Maintain updated records of bookings and payments • Reports any unusual occurrences or requests to the Front Office Manager or General Manager • Manages and resolves all guest complaints in a professional and courteous manner • Performs other duties as assigned • Performs cleaning duties Skills • Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred • Experience with the hotel reservation software Opera • Experience with Gmail, Microsoft Office Suite (Word, Excel) • Ability to understand and adhere to proper credit card and cash handling policies and procedures. Able to properly secure guest information. • Proper telephone etiquette • Understanding of how travel planning websites operate, like Expedia, Priceline, Booking and Hotels.com • Engaging and Professional Customer Service Attitude • Excellent communication and organizational skills toward the public, hotel staff and management We are : • Detail-oriented -- quality and precision-focused • Innovative -- innovative and risk-taking • Aggressive -- competitive and growth-oriented • Outcome-oriented -- results-focused with strong performance culture • Stable -- traditional, stable, strong processes • People-oriented -- supportive and fairness-focused • Team-oriented -- cooperative and collaborative Job Type: • Part-time Pay: • From $14.00 per hour Schedule: • 8 hour shift • Day shift • Evening shift • Holidays • Night shift • Overnight shift • Weekends as needed Ability to commute/relocate: • Mobile, AL 36619: Reliably commute or planning to relocate before starting work (Required) Education: • High school or equivalent (Required) Experience: • Hotel experience: 1 year (Preferred) Shift availability: • Day Shift (Preferred) • Night Shift (Preferred) • Overnight Shift (Preferred) Work Location: In person