Job Opportunities API

About the Front Desk Agent DoubleTree by Hilton Front Royal -- We're looking for a friendly, team-oriented Front Desk Representative to join our amazing team, and to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance. The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A customer-oriented approach is essential. We want you to make our guests and visitors feel appreciated and valued while on our premises. Front Desk Responsibilities • Greet and welcome guests upon arrival. • Register guests into the computer, verifying reservation, address, and credit information. • Promote the Guest Loyalty Program and provide recognition and benefits to all present members. • Accept payment for guests’ accounts both at the time of registration and at checkout. • Maintain a house bank and make a deposit and accurate report of receipts daily. • Cash checks and exchange currency for guests. • Answer phone in a timely manner. • Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, and extension of stay. • Keep activity log updated to allow for proper follow-up. • Ensure guest satisfaction • Issue key to and control entrance of safety deposit boxes. • Post miscellaneous charges as requested. • Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. • Book reservations for those guests who approach the Front Desk. Front Desk Requirements • Familiarity with office machines (e.g. fax, printer etc.) • Knowledge of office management and basic bookkeeping • Proficient in English (oral and written) • Excellent knowledge of MS Office (especially Excel and Word) • Strong communication and people skills • Good organizational and multi-tasking abilities • Problem-solving skills • Customer service orientation • High School diploma; additional qualifications will be a plus • Some weekends and holidays are required