Job Opportunities API

Position Summary: Assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality Duties, Tasks and Responsibilities: • Registers members and guests and assigns rooms; complies with special requests whenever possible. • Assists in pre-registration and “blocking” of rooms for registration purposes. • Follows proper credit, cash, checking and cash-handling policies and procedures. • Monitors room status information. • Knows room locations, types of rooms available and room rates. • Uses suggestive selling techniques to sell rooms and to promote other services of the club. • Coordinates room status updates by notifying Housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms. • Takes same-day reservations and future reservations when necessary. • Manages room key system. • Operates front-office equipment. • Processes member and guest check-outs. • Posts and files all charges to members’ and other accounts. • Follows procedures for issuing and closing safe deposit boxes used by members and guests. • Uses proper telephone etiquette. • Processes mail, packages and messages. • Reads and initials the pass-on log and bulletin board daily; knows of daily activities and meetings taking place in the club. • Attends department meetings. • Coordinates guestroom maintenance work with the Engineering and Maintenance departments. • Reports unusual occurrences or requests to the Front Office Manager. • Familiar with all safety and emergency procedures and accident prevention policies. • Maintains the cleanliness and neatness of the front-desk and lobby areas. • Operate the gift shop or any other retail outlet when scheduled. • Performs other appropriate tasks assigned by the Front Office Manager, Night Manager, and Front Desk Supervisor. Skills/Knowledge: • Able to operate the electronic property management system. • Knowledge of procedures for making reservation, checking members and guests into and out of guest rooms, and for accepting and accounting for room and related payments. • Knowledge of and ability to perform required role during emergency situations. Education and/or Experience: • High School diploma or GED equivalent desirable Licenses and Special Requirements: None Physical Demands and Work Environment: • Occasional bending, stooping, lifting and pulling. • Frequent sitting, walking and standing. • Continuous repetitive actions. • Walking Members and Guests checking in to their rooms in a variety of weather conditions.