Job Opportunities API

Company Profile A well-established luxury hotel chain with a presence throughout the UK and globally Responsibilities French speaking Reservations Coordinator Location: London Salary: Circa £29,000 per annum plus lunch voucher and great benefits Ref: 4313RF1 Main duties: An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations The role: – Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner. – Process, confirm, amend and cancel reservations accurately within the reservation systems. – Provide detailed information to guests regarding hotel services, room availability and rates. – Conduct follow-up communications related to reservation requests to ensure a seamless and positive guest experience. – Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met. – Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency. – Build positive relationships with guests and internal teams through clear, professional and courteous communication. Candidate's Profile – Fluent in French (written and spoken ) essential – Experience working in reservations / hospitality beneficial – Customer service experience a plus – Excellent communication skills with the ability to interact professionally – Ability to prioritise and multitask – Must be able to work shift patterns Salary Circa £29,000 per annum plus lunch voucher and great benefits