Job Opportunities API

Company Profile A well-established SaaS provider with global operations. Responsibilities French speaking Operations Manager Location: Barcelona Hybrid work 3 days a week in the office Salary: up to €60,000 per annum, plus bonus Ref: 8231BN Main duties: To manage operations and maintenance of the international systems and ensure they remain reliable and compliant with client contracts. The role: – Oversee the maintenance of both on-site equipment and back-office IT systems, including emergency fault response and planned maintenance – Liaise with and provide technical support to vendors, external service providers and on-site technical teams – Build and maintain strong client relationships and manage commercial and contract-related enquiries – Understand contractual requirements and ensure operations remain fully compliant and meet performance targets – Manage operational budgets, Profit/Loss performance and track spending against forecasts – Develop and execute strategic plans and support frameworks for new projects – Drive continuous improvement and operational efficiency initiatives for existing projects – Record and report KPI performance and provide team or individual training where required – International travel required Candidate's Profile – Fluent in French and English to high business standard (written and spoken) – Essential – Experience in a similar operations management role within the IT or SaaS sector – Essential – Degree in IT, Engineering or related technical field preferred – Strong understanding of IT Service Management Framework (ITIL) and comfortable with ticket management tools