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French Speaking Client Service Consultant FinTech About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with leading organisations across a wide range of industries. With a strong track record of placing professionals in high-impact roles throughout Europe and beyond, we pride ourselves on delivering tailored, people-first recruitment solutions that drive real business results. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform professional lives. Job Overview Mercier Consultancy Group is currently recruiting for an outstanding French Speaking Client Service Consultant FinTech position in Greece, based on-site in the vibrant and cosmopolitan city of Athens. This is a remarkable opportunity for a French-speaking professional to join a fast-growing FinTech environment, delivering world-class client support to end users of cutting-edge financial technology platforms and digital payment solutions. If you are passionate about FinTech innovation, committed to service excellence, and ready to launch or elevate your career through one of the most exciting jobs in Greece, this role is designed for you. Key Responsibilities Provide prompt, professional, and empathetic client support to French-speaking users of FinTech products, including digital wallets, online payment systems, and financial management tools, via phone, email, and live chat. Guide clients through account setup, verification processes, and the onboarding journey within the FinTech platform, ensuring a smooth and positive experience at every touchpoint. Investigate, troubleshoot, and resolve client queries related to transactions, account security, payment processing errors, and platform functionality in a timely and accurate manner. Educate clients on the features, benefits, and correct usage of FinTech products and services, promoting digital financial literacy and customer confidence. Escalate complex technical or compliance-related issues to the appropriate internal teams, ensuring full transparency and timely resolution for the client. Accurately document all client interactions, case notes, and resolutions within the CRM system in accordance with company protocols and data protection standards. Contribute to achieving and exceeding key performance indicators including customer satisfaction scores, first contact resolution rates, and average handling times. Stay informed on updates to FinTech products, industry regulations, and internal processes to ensure the highest standard of client advisory service at all times.