Job Opportunities API

Luxembourg ABAKUS IT SOLUTIONS is looking for Junior and Senior First-Level IT Support Engineers to strengthen a professional IT support team. This is an excellent opportunity for customer-oriented IT professionals who enjoy troubleshooting, supporting end users, and working with modern workplace technologies in a structured enterprise environment. As a First-Level IT Support Engineer, you will be the first point of contact for end users, ensuring fast and efficient resolution of IT incidents while contributing to the smooth operation of workplace technologies and IT assets. Your Mission Provide first-line technical support by diagnosing and resolving routine IT incidents and service requests. Troubleshoot Windows 10/11 environments and Microsoft 365 applications. Support users with Microsoft Teams, SharePoint, OneDrive, Planner, To Do, and other Microsoft 365 services. Manage user accounts and permissions through Active Directory. Assist with mobile device management, including device registration, line management, and user profile updates. Troubleshoot remote access and connectivity issues. Support users with digital certificates, OTP registrations, and secure authentication. Assist with file sharing, network drive mapping, and file restoration. Perform secure data wiping on IT assets following internal security procedures. Maintain IT asset inventory, including barcode scanning, stock monitoring, and asset registration. Prepare, label, and organize newly delivered IT equipment. Provide support for videoconferencing systems, hybrid meetings, and web streaming activities. Contribute to maintaining high-quality IT support services while respecting operational procedures and service level agreements. What We're Looking For Junior Profile Minimum 2 years of professional experience with ServiceNow. Experience in first-line IT support or IT Service Desk. Good knowledge of Microsoft Windows 10 & 11. Good knowledge of the Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Planner, etc.). Experience with Active Directory user administration. Familiarity with WipeDrive and Webex. Strong communication and customer service skills. Good analytical and troubleshooting abilities. Professional proficiency in English and French. Senior Profile Minimum 5 years of professional experience with ServiceNow. Extensive experience providing enterprise first-level IT support. Strong expertise in Microsoft Windows environments and Microsoft 365 services. Excellent knowledge of Active Directory administration. Experience managing IT assets and supporting workplace technologies. Good knowledge of WipeDrive and Webex. Ability to prioritize incidents and deliver high-quality user support. Excellent communication skills in English and French . Why Join ABAKUS IT SOLUTIONS? Exciting long-term IT projects. A collaborative and supportive work environment. Exposure to modern workplace technologies. Opportunities to continuously develop your technical skills. A people-first company that values expertise, teamwork, and professional growth. If you're passionate about IT support, Microsoft technologies, and delivering an outstanding user experience, we'd love to hear from you. Apply today and join ABAKUS IT SOLUTIONS!