Job Opportunities API

Please note that the position is based in Sofia, Bulgaria. Relocation package is included for candidates applying from outside of Bulgaria. Join our client in Bulgaria as a Finnish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience. Key Responsibilities : Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate  Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers Engage customers through multiple channels, including phone, email and chat Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols  Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores  Collaborate with team members to share best practices and contribute to the knowledge base  Participate in ongoing training and stay updated on product knowledge and industry trends