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S UMMARY Responsible   for   excellent   customer   service   and   management   of   files,   records maintenance   to   ensure   timely   delivery   of   items   and   resolution   of   issues. ESSENTIAL JOB FUNCTIONS • Timely completion of estimate requests including but not limited to the rating and booking of Airfreight, Sea freight and Ground transportation. • Interface with clients, vendors, and government agencies as applicable including but not limited to Customs, TSA and USFWS • Create and independently manage project files including logging, file setup, documentation, communications, rating and billing with the ability to meet deadlines from start to completion and maintain established budget • Maintain files in organized fashion including copies of all documentation, communications and other related items. • Assist department manager with operations issues including customer satisfaction, profitability and interface with other Masterpiece offices. • Anticipate needs of clients and seek out information to meet their demands. • Compliance with Masterpiece policies and procedures. • Assist department manager as necessary with maintenance of quality vendor relationships. • Develop and maintain working knowledge of systems including, Outlook, Word, Excel and FIleMakerPro, and Cargowise as applicable. • Participate in conferences and meetings as applicable. • Other duties as assigned. QUALIFICATIONS AND EDUCATION REQUIREMENTS (More of a suggestion than a hard requirement) • 1-2 years industry experience. • Experience with CBP (U.S. Customs and Border Protection) operations. • Proficient in Excel and Microsoft Suite. • Excellent skills for communicating and relating with both team members and customers. PHYSICAL REQUIREMENTS • The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard. WHAT WE OFFER • Medical, Dental, and Vision insurance • 401k + matching contribution • HSA + matching contribution • Paid Time Off • Life Insurance • Employer-paid short and long-term disability insurance • ...and more! Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.