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About Altior Healthcare Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas. Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives. As part of the Altior network, you’ll find the stability of an established organization with the heart of a close-knit treatment community where every role matters. Job Summary We are seeking a detail-oriented and compassionate Financial Patient Services Representative to join our team. The ideal candidate will possess strong medical administrative skills, excellent communication abilities, and a thorough understanding of medical billing and patient financial responsibilities. In this role, you will serve as a vital link between patients and our clinical teams, ensuring accurate financial processing, insurance coordination, and exceptional customer service to support our clients’ treatment journey.   Responsibilities Assist patients with financial inquiries related to their treatment plans, insurance coverage, and billing processes. Verify patient insurance information and obtain pre-authorizations or referrals as needed to facilitate seamless billing procedures. Collect payments accurately and efficiently while maintaining compliance with privacy regulations and confidentiality standards. Collaborate with clinical staff to ensure all necessary documentation is complete for billing purposes. Maintain detailed records of patient accounts, payment histories, and insurance claims in our management system. Follow up on outstanding balances or denied claims promptly to optimize revenue cycle management. Provide exceptional customer service by addressing patient concerns professionally and empathetically. Perform other job-related duties as assigned. Requirements High school diploma or GED required Proven experience in a medical office setting with a focus on financial services or billing support. Knowledge of medical terminology and familiarity with healthcare billing procedures. Prior experience working in medical offices is highly desirable. Strong organizational skills with attention to detail in managing multiple accounts simultaneously. Excellent communication skills to effectively interact with patients, insurance providers, and team members. Proficiency in office software applications and electronic health record systems. Experience supporting medical administrative functions within a mental health or behavioral health environment is a plus. Join us in delivering compassionate financial support that empowers our clients on their path to recovery! Work Environment and Physical Requirements This is a hybrid position requiring regular in-office attendance based on business needs and company policy. Work is primarily performed in a professional office or home environment. Requires prolonged periods of sitting and working at a computer, including frequent use of a phone, keyboard, mouse, and multiple computer monitors. Must be able to communicate effectively via telephone, video conferencing, and in person. Requires the ability to review, analyze, and interpret data, reports, and electronic documents with attention to detail. May occasionally be required to move or transport office materials weighing up to 15 pounds. Requires the ability to remain stationary for extended periods while performing analytical and administrative tasks. Reasonable accommodations may be made to e