Job Opportunities API

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all " An Experience Above " . cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row.  In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset. Summary As a Field Services Technician, you will be responsible for installing and maintenance of laptops, desktops, thin clients, monitors, & peripherals. Technicians will need to complete proper inventory and asset recording processes prior to and during delivery. Duties and Responsibilities • Install new laptops, desktops, thin clients, monitors and peripherals at agency locations across NYS. • Removal of all disconnected/surplus equipment and transport back to specified customer locations. • Proper data collection on each install/unit. • Update and submit work orders, expense reports and timesheets to respective departments. • Function as a liaison between cb20 team and the customer. • Travel to customer locations and possess a flexible work schedule. Weekly overnight stays required (3-4 nights a week). • Will be responsible for operating company van and maintaining equipment stock. Qualifications Requirements/Job Specifications Education: AAS degree in computer science preferred or equivalent combination of education and experience. Experience :  2+ years’ experience with field services support and network cabling. 2+ years’ experience with PC systems, related peripherals, structure cabling, common software programs and operating systems. A clean/valid driver’s license is required. Standards:  Ability to follow standards as outlined in the cb20 Company Manual. Skills:  Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties. The ability and willingness to travel (including a weekend departure, traveling during off-hours, and frequent overnight stays). Ability to perform final configuration tasks on customer premise. Excellent customer service and communication skills. Working time : 40 hours/week. All other times as defined by the demands of the customers and                                  department’s needs. Lifting :  Ability to lift 50 lbs.