Job Opportunities API

Field Service Technician Job Description Title:               Field Service Technician Purpose:         Provide On-Site IT Services and Support Company Information Attention job seekers with 3 -5 years of IT service experience and a passion for technology! Discover your perfect opportunity at Idaho's third-ranked best place to work in the small business category – the premier workplace in the IT industry! At our core, we believe that our employees should have a sense of purpose at work and enjoy what they do. That's why we prioritize creating a workplace culture that inspires, motivates, and lets our staff have fun while taking care of business. Overall Position Description The Field Service Technician is responsible for deploying and maintaining high-quality IT services and support for our clients while on-site at their locations. This position is part of the Managed Services Team, requiring a passion for technology, exceptional customer service skills, and the ability to thrive in high-demand, diverse environments. Key Job Tasks Overall Duties Include: • Respond to on-site inquiries and requests for IT assistance. • Identify, troubleshoot, and resolve technical issues for users. • Build out, install, and configure network setups at client sites. • Assist with the delivery and setup of firewalls, switches, and peripheral equipment. • Monitor initial setup to ensure correct installation and operational continuity. • Assess network performance, recommend and implement upgrades or improvements. • Ensure milestones are achieved on-time, on-budget, and in scope, addressing issues proactively. • Utilize and maintain helpdesk tracking software for client service requests. • Attend and participate in daily morning meetings, maintaining open communication with the Service Coordinator. • Track and monitor inventory of tools provided by the company. • Participate in team and project review meetings. • Track, follow, and report on project changes or updates to implementation schedules. • Ensure strict quality of all project deliverables. • Performs all other related duties as assigned by management.* Qualifications Required Experience/Education Requirements: • High school diploma or equivalent plus specialized training in electronics. Two-three years of experience in IT is also required. Skills and Expertise Preferred: • CompTIA A+, Project+, Network+ certifications (active and current). • Basic comprehension of network setups and configurations. • 3-5 years of experience working in an IT service team or MSP NOC team environment. • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint). • Experience with CRM software. • Pathway to higher credential or certification within 2 years (e.g., MCITP, MCP, CCNA, CCDA, CCNP). • Historically clean motor vehicle driving record, and ability to maintain a clean driving record. Location: Office is in Filer, Idaho. Wage: $23-27/hour depending on experience. Potential for Quarterly Bonus and Profit Sharing. Benefits • 100% employer-paid medical, dental, and vision for employees and their family with no vesting period. • 8% company matching 401(k) with no vesting period. • 9.6% company matching pension with vesting period. • Health Savings Account. • Life Insurance. • Long Term Disability. • Short Term Leave. • 10 paid Holidays. • 18 days Paid Time Off. • Company provided cell phone. • Fun working environment and culture. • Great opportunity for advancement.