Job Opportunities API

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control. If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.   Role Overview The Service Engineer role is required to carry out field-based engineering tasks, break / fix / preventative service works at customer locations, ranging from secure premises, banking facilities, government buildings, retail outlets, commercial properties.  The post-holder will demonstrate exemplary levels of customer service, with a commitment to a first-time-fix culture to ensure the customer enjoys the best possible service experience from Gunnebo Entrance Control to encourage potential for enhanced and repeat business. As well as being able to provide effective technical support, Field Service Engineers need to be flexible and have great customer service and communication skills.    This role has no budgetary responsibility but is responsible for van stock/inventory control, correct reporting of activity & parts usage.   No direct reports.   Responsibilities Provide field-based engineering tasks, break/fix/preventative service works at customer locations, ranging from secure premises, banking facilities, government, retail outlets, commercial properties Ensure good customer relations at all times, maintaining a high standard of appearance and customer focused approach to communications Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum Backup and assist the service team and other engineers to ensure most effective delivery of service provision Follow customer procedures to ensure efficient job closure Provide regular and professional communication with the call desk and management team Ensure all job-related documentation and other required administration (eg. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers. Participate in a 1 in 4 call out rota, supporting out of hours site intervention requests as detailed in the overall job purpose. Regular travel throughout Italy and eventually out of Italy Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate. Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas. A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions. Take care of the vehicles, tools, devices, other entrusted. Requirements Essential High level knowledge of electronic/electric circuitry Able to read and understand wiring diagrams. Good mechanical & hydraulic knowledge Good knowledge of Excel, Word and Outlook packages Willing to train on varying new products. Experience of workin