Job Opportunities API

The Field Service Technician specializes in Microgrids and plays a crucial role in the assembly, installation, integration, commissioning, maintenance, and troubleshooting of microgrid systems. BoxPower is seeking a candidate who will be responsible for ensuring the optimal performance and reliability of microgrid installations, contributing to the advancement of clean and efficient energy solutions. • Installation and Commissioning: • Execute the installation and commissioning of microgrid components, including DERs, solar panels, energy storage systems, generators, balance of plant, and control hardware. • Ensure compliance with industry standards, safety regulations, and project specifications during installation processes. • Install, configure, and troubleshoot system communication networks • Install, configure, and test control systems including fire detection, security, automation, and system operations • Program and test major and minor equipment, including breakers, Inverters, Charge Controllers, generators and transfer switches, protective relays and metering, plcs, RTAC, industrial computers, etc. • Perform quality assurance on the product, documenting and implementing changes and workmanship • Configure, test, and troubleshoot data reporting and SCADA system functionality • System Maintenance: • Conduct routine maintenance and performance checks on microgrid systems to identify and address any potential issues. • Perform diagnostic tests to optimize system performance and efficiency. • Collaborate with engineering teams to implement changes to improve long term performance and reliability • Troubleshooting: • Respond promptly to service calls and troubleshoot issues related to microgrid systems. • Analyze system logs and use diagnostic tools to identify and resolve technical problems efficiently. • Provide on-site support to resolve complex technical challenges. • Provide scheduled on call support as needed • Troubleshoot control systems and ensure all devices, alarms, and equipment are functioning as expected • Perform high-level field service work • Perform duties 24/7 as needed during on call shifts • Customer Support: • Interact with clients and end-users to address concerns, provide training, and ensure customer satisfaction. • Communicate effectively with customers to explain technical concepts and solutions in a clear and understandable manner. • Documentation: • Maintain detailed and accurate records of all service activities, including installation, maintenance, and repairs. • Generate service reports and documentation for internal and external stakeholders. • Record and document pre-commissioning and Factory Assurance Testing checklists • Record and document post-commissioning and Site Acceptance Testing checklists • Collaboration: • Collaborate with cross-functional teams, including engineering, project management, and sales, to enhance overall system performance and customer experience. • Provide feedback to the development team based on real-world experiences in the field. • Work efficiently with different trades • Support with Shop builds, including but not limited to wiring, assembly and quality control as needed Skills and Qualifications: • Proven experience in the installation, maintenance, and troubleshooting of microgrid/BESS/Generator/Solar or related systems. • Knowledge of electrical systems, power conversion electronics • Understanding of electrical safety and codes • Understanding of control systems • Advanced understanding of communication protocols such as Modbus, TCP/IP, CAN, etc • Advanced understanding of computer systems, networking, and hardware • Strong proficiency in Microsoft Windows, understanding of file systems and peripherals • Familiarity with renewable energy technologies, including solar PV, and energy storage. • Strong analytical and problem-solving skills. • Strong attention to detail and situational awareness • Natural curiosity and willingness to learn • Excellent communication and interpersonal skills. • Ability to work independently and in a team-oriented environment. • Willingness to travel to various project sites as needed, sometimes for long durations • Working well under pressure during time-sensitive scenarios • Certifications (desired): • Relevant safety certifications (OSHA 10/30, NFPA 70E, First Aid, etc.).