Job Opportunities API

Business Overview At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business and this position would suit someone who likes to hit the ground running and has a drive for success. Role Overview As a Field Service Engineer, your role revolves around providing expert repair and maintenance services to ensure the optimal performance and longevity of various cleaning machinery. You will be responsible for diagnosing, servicing, and repairing a diverse range of equipment, ensuring service and repairs are completed within agreed Service Level Agreements to achieve customer satisfaction. Key Responsibilities and Accountabilities: Provide quality support to our customers through courteous and knowledgeable communication. Ensure all jobs are attended to and repairs are completed within the contracted service level agreement. Attend follow up calls in a timely manner to complete repairs where additional parts have been ordered. Attend and complete scheduled planned maintenance services as instructed. Attend and complete all scheduled Portable Appliance Test (PA Test) calls on time. Maintain and control the highest standard of service and repair made to machinery. Ensure all Health and Safety rules and procedures are adhered to at all times. Follow all technician procedures issued and ensure they are fully understood. Update all jobs in real time on our central database system, SERVICESMARTPro (SSP), and follow working procedures to ensure correct data is captured. Provide accurate and detailed reports upon every site visit to maintain integrity of asset data across our customer sites and on our system. Order parts via the system to complete breakdown calls. Booking parts in/out to ensure van stock re-ordering levels are adhered to and parts are correctly replenished. Help develop more efficient systems of work and/or to use any resultant change. Regularly review vehicle conditions and to ensure it is kept tidy internally and externally to promote the quality brand. Attend company service and business review meetings.