Job Opportunities API

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A FIELD SERVICE ASSISTANT TO SERVE AS THE TECHNICAL AND PRODUCT KNOWLEDGE ANCHOR AT ONE OF M-KOPA'S RETAIL SHOPS ACROSS KENYA. THIS IS A HANDS-ON ROLE WHERE YOU'LL BE DELIVERING HIGH-QUALITY ONBOARDING, PRODUCT TRAINING, DOCUMENT VERIFICATION, AND ASSET ISSUANCE — ENSURING EVERY NEW CUSTOMER LEAVES WITH CONFIDENCE IN THEIR ELECTRIC MOTORBIKE AND THE TOOLS TO SUCCEED. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] "This role is a great fit for someone who loves working directly with customers and takes pride in doing the details right. You'll be a key part of the customer's first experience with M-KOPA — from their very first product demo to the moment they ride off with their new bike." [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] ABOUT US At M-KOPA, we're focused on digital and financial inclusion across Africa, serving over 10 million "everyday earners" through pay-as-you-go asset financing. Our Mobility division is expanding access to electric motorbikes, helping riders transition to cleaner, more cost-effective transportation solutions. WHAT YOU'LL DO • Lead product pitching, demonstrations, and induction sessions for new customers • Explain financing terms, insurance, driving school requirements, and customer responsibilities • Review KYC documents and ensure policy compliance • Capture customer data accurately into the system and sync with the Customer Care Team for screening • Identify fraud risks or documentation inconsistencies and escalate appropriately • Validate asset readiness checklists covering mechanical state, charge levels, and accessories • Manage the end-to-end onboarding workflow: verification → training → activation → issuance • Document and hand over bikes, accessories, helmets, and additional equipment to customers • Deliver customer training on riding safety, insurance, battery care, charging, payments, and app use • Validate customer understanding and track training attendance [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/e6172905-77b4-4164-90fc-bd815a4ae0b4/B2.png] This is an on-site role based at one of our retail shops across Kenya. You will be reporting to the Customer Experience Officer. EXPERTISE • College diploma or tertiary training in any field • Minimum 1 year of experience in customer service (front office experience is a plus) • Basic technical knowledge is advantageous but not required • Strong customer service and communication skills • Ability to manage multiple tasks in a fast-paced environment • Attention to detail in maintaining shop operations • Professional and friendly demeanor when interacting with customers If the above is of interest to you, please apply. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com http://m-kopa.com. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/369018b8-cf9c-49c7-95f1-1d414482ba57/B13.png] Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, i