Job Opportunities API

ABOUT SINGULAR GENOMICS Singular Genomics is inventing at the forefront of genomics, one of the world’s fastest-growing industries. The commercially available G4® Sequencing Platform is a powerful, highly versatile benchtop genomic sequencer designed to produce fast and accurate results. In addition, the company is currently developing the G4X™ Spatial Sequencer, an upgrade to the G4, which will leverage Singular’s proprietary sequencing technology, applying it as an in situ readout for transcriptomics, proteomics and fluorescent H&E in tissue, with spatial context. Singular Genomics’ mission is to empower researchers and clinicians to advance science and medicine. We foster a culture of creativity and technical excellence, both catalysts for innovation. We celebrate diversity, emphasize collaboration and, as we rapidly mature, we are constantly looking at ways we can do better for our people. Our Headquarters are located on the Torrey Pines Mesa, in La Jolla, California at the center of the biotech hub. Our Manufacturing facility is in Sorrento Valley. POSITION SUMMARY: As a  Field Application Scientist 2 , you will be working closely with sales, service, and marketing to ensure customer success and satisfaction to advance adoption of the Singular Genomics platform. You will assist with the scientific strategy to contribute to revenue growth from commercial opportunities within the region and provide feedback to internal teams to support instrumentation design improvements, and applications opportunities. You will be responsible for conducting trainings at customer sites and providing experimental design, data analysis, logistical, and troubleshooting support. In conjunction with Technical Support, you will play a critical role in responding to issues and maintaining relationships with customers. Travel is to be expected. This role is ideally suited to a candidate who is self-motivated and excited by a startup environment where opportunity to rise to frequent and diverse challenges is commonly encountered. RESPONSIBILITIES: Engage with customers to educate, support and train them on Singular Genomics products and platforms and cultivate long term relationships. Pre-sales activities include seminars to educate and scientifically collaborate with customers in the planning, design and execution of scientific projects to either support the purchase of an instrument or collaborative partnerships. Post-sales responsibilities include training new customers and scientifically partner with clients in project scoping and design elements to increase product adoption and usage and participate in the cultivation of revenue generating post-sales support and consultative opportunities. Conduct data analysis sessions and/or point to resources to enable regional customers to accelerate full adoption of technologies. Collaborate with customers to rapidly resolve problems through either on-site or remote troubleshooting as appropriate. Partner with the Commercial Team to identify opportunities through relationship building with end-users. Collaborate with the Technical Support Team and Applications Lab in supporting Customers and their applications. Contribute to the development and refinement of processes and materials used by the Customer Support organization to improve the information and tools to advance the needs of Customers and to help to build a world-class customer support organization. Provide client and product feedback to internal teams as required. Document customer interactions in Salesforce.com. REQUIRED QUALIFICATIONS:   Ph.D. in a molecular biology/ genetics/ biochemistry or related field preferred. Prior customer facing experience is preferred. Strong commitment to customer service and satisfaction. Experience with, or a deep understanding of, spatial technologies—particularly in transcriptomics and/or proteomics. Proven ability to troubl