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(FEP) Customer Service Representative

ecge
Companyecge
CategoryCustomer Support
LocationRedding, CA, United States
Remote
EmploymentNot stated
LevelNot stated
SalaryNot stated by the employer
Posted29 Jul 2026
Last verified9 Aug 2026
SourceEmployer ATS (oracle)
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Description
Our FEP – (Federal Employee Program) Customer Experience Teams receive incoming telephone calls from healthcare providers and active and retired Federal Employees. Call Centers are open Monday-Friday from 8:00am to 4:30pm. This position is a hybrid remote position, not office based, which may require you to travel to the office a few times a year. If hired, you will be required to attend and complete a paid, 10 week mandatory training course. You must attend each day for 8 hours, totaling 40 hours per week for the required training period.