(FEP) Customer Service Representative
ecge
| Company | ecge |
| Category | Customer Support |
| Location | Redding, CA, United States |
| Remote | — |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 29 Jul 2026 |
| Last verified | 9 Aug 2026 |
| Source | Employer ATS (oracle) |
Description
Our FEP – (Federal Employee Program) Customer Experience Teams receive incoming telephone calls from healthcare providers and active and retired Federal Employees. Call Centers are open Monday-Friday from 8:00am to 4:30pm. This position is a hybrid remote position, not office based, which may require you to travel to the office a few times a year. If hired, you will be required to attend and complete a paid, 10 week mandatory training course. You must attend each day for 8 hours, totaling 40 hours per week for the required training period.