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Remote, Philippines. Full-time, independent contractor. US business hours required; occasional evenings or weekends may be needed.Role SummaryYou serve as the operational link between residents, vendors, maintenance teams, and property management across a US-based residential property portfolio. This is not a passive administrative role. Your responsibility is to ensure that resident requests, maintenance coordination, vendor scheduling, and property records remain accurate, organized, and moving toward resolution at all times.This role requires ownership. Waiting for someone else to follow up, coordinate, or resolve issues creates operational problems rather than preventing them. It is not suitable for individuals who require detailed daily instructions or simply respond to requests without taking ownership through resolution.ResponsibilitiesRespond promptly and professionally to resident inquiries through phone, email, and resident portals; ensure every request receives timely follow-up.Communicate property updates, service interruptions, and notices clearly while managing multiple requests simultaneously.Enter, assign, and monitor maintenance requests from submission through completion; follow up proactively on outstanding work orders.Coordinate daily with maintenance teams, supers, vendors, and property managers; resolve scheduling conflicts that may delay maintenance.Coordinate vendor access for repairs, inspections, move-ins, move-outs, and property walkthroughs; confirm appointments and follow through until work is completed and documented.Maintain accurate property records within the Property Management System, including resident information, maintenance history, and operational documentation.Assist with unit turnovers and move coordination; support accounts receivable outreach and document communications.Identify operational inefficiencies and recommend process improvements.Support multiple properties during high-demand periods or staff absences.Respond during emergency situations by coordinating communication between residents, vendors, and internal teams.Maintain organized documentation for maintenance requests, resident communications, vendor activity, and operational records.RequirementsPrevious experience in property management, facilities coordination, resident services, or property operations.Minimum 1 year of customer service experience.Experience coordinating maintenance requests, work orders, or vendor scheduling.Strong written and verbal English communication skills.Excellent organizational and multitasking abilities with high attention to detail.Comfortable working independently with minimal supervision.Able to prioritize competing operational demands without sacrificing resident service.ToolsProperty Management SoftwareYardi Voyager (preferred)Maintenance IQ (preferred)Google WorkspaceMicrosoft Office SuiteResident Communication PortalsBenefitsPTOHMOFully remote work