Job Opportunities API

Our people are our most important asset. Thank you for considering this opportunity as the next step in your career! Scope: • This role is focused on supporting various Blue Yonder Planning solutions in enterprise supply planning. • Needs to work with cross functional teams including Product Development, Consulting and Cloud services. • This role needs technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. • This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods. • Provides advice to customers regarding industry best practices and process methodology. • Understands the workflow and tables involved in Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes. Technical Environment: • Good Understanding of Blue Yonder data workflow • Installation of Blue Yonder products • Good knowledge of SQL, PL/SQL • Intermediate knowledge at MS Excel • Basic understanding on customer business and process. • Relevant experience on Blue Yonder SCPO and Manufacturing Planning suite of products • Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and experience in SC domain • Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required What you’ll do: Design & Architect • Understand the implemented solution design • Needs to work with cross functional teams including Product Development, Consulting and Cloud services • Enhance/Change the design based on new business requirements by the customer • Identify Root cause and find the permanent solution to any problem. • Responsible to address incident/request related to above mentioned suite of products Develop & Deliver • Provide advice to customers regarding industry best practices and process methodology. • Understand how Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes. • Need to work with cross functional teams including Product Development, Consulting and Cloud services. Guide & Govern • Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. • Provide advice to customers regarding industry best practices and process methodology. Operate & Optimize • Provides advice to customers regarding industry best practices and process methodology. • Implement monitoring, performance tuning, and operational best practices. • Provide value through Innovation and Automation What we are looking for: • Bachelor’s degree in computer science, IT, or related field. • 8-11 years of IT experience , with 6 years in Blue Yonder/JDA Enterprise Supply Planning (ESP) product and Strong expertise in SQL, PL/SQL, Data structure. • Strong working knowledge of ESP modules, configurations, and troubleshooting . Handles most customer scenarios independently. • Independently resolves standard and complex customer issues, escalating only highly specialized scenarios. • Performs structured root cause analysis and collaborates with SMEs when required. • Leads customer calls, provides technical guidance, and manages issue resolution. • Works closely with Product Development and cross-functional teams to resolve issues. • Delivers consistent operational excellence and customer satisfaction. • Effectively leverages AI tools and automation in daily operations. • Contributes to knowledge articles and supports peer learning. • NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is a plus All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.