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APPLICATION INSTRUCTIONS: • CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday. • CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. • If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants . Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see  Notice to Out of State Applicants . JOB DESCRIPTION AND POSITION REQUIREMENTS Penn State Univers ity’s   Public Service   points   within Pattee Library and Paterno Library   are   hiring for Summer 2026,   Fall 2026   and Spring 202 7 evening shifts. Individuals may work across several public service desks   and units   throughout the   library.   As the first point of contact for many of our patrons, t he ideal candidate is courteous and outgoing with a strong work ethic, an ability to work as a team member and   independently and   provide e xceptional   customer service. Excellent communication, interpersonal, and active listening skills are   required .   The primary goal of this position is to provide service for   students, faculty, staff, and residents of Pennsylvania .   We strive to meet our patrons where they are at,   assisting   them in their research needs.   We are looking for staff who are willing to learn and seek opportunities to grow and build their library knowledge. Prior customer service or retail experience is preferred, not   required . Required Materials: • A resume   and cover letter   must be attached to your application to be considered for this position. • Please include your hours of availability   for   Summer 2026 and Fall 2026 .   Availability must be provided with exact days of the week and time s . • Must have availability 7:00pm - 12:30am Sundays - Thursdays Responsibilities   include Customer Service • Provid e   front-line customer service • Make referrals to the Search Bar, Librarians, and full-time staff as  appropriate • Answer directional, informational, and basic reference questions in person or on the   telephone • Provide group study room information and reservation   assistance • Collaborate with other departments to provide   additional   services • Circulate library materials   and technology • Provide assistance to   patrons on library policies and procedures Operational • Open/Close the   library • Assist   in   data   collection of   unit   statistics • Maintain care of physical collections via withdrawals, cleaning, and shifting • Promote and engage with Common Services Diversity, Equity, Inclusion, and Accessibility initiatives and   learning • Respond to gate and panel alarms according to   procedures • Call   appropriate outside   agency and alert other staff   in the event of   an incident /   injury • Contact the   appropriate supervisor   to resolve problems with patron   behavior Skills/experience/knowledge Required • Excellent interpersonal and oral communication skills • Ability to follow directions and keep a   schedule • Commitment to diversity • Ability to work as part of a   team   and individually Preferred • Familiarity with information technology • Prior library, customer,   retail  or hospitalit y experience Hours: • Hours vary based on semester and department needs. Must be willing to work a minimum of ten hours a week and either Saturdays or Sundays. BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here . EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission. 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