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Escalation Team Leader

getwingapp
Companygetwingapp
CategoryCustomer Support
LocationMetro Manila
RemoteHybrid
EmploymentFull-time
LevelLead
SalaryPHP 45k–50k
Posted21 Apr 2026
Last verified3 Aug 2026
SourceEmployer ATS (lever)
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Description
The Resolution Specialist Team Leader oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes while leading, coaching, and developing Resolution Specialists.