Job Opportunities API

Department: Operations Reports To: Director of Service Operations Overview: Panda Technology is looking for an enthusiastic Entry-Level Service Desk Technician to join our remote support team. This is a great opportunity for someone beginning their IT career who wants hands-on experience in a fast-paced managed service provider (MSP) environment. Training and guidance will be provided to help you grow your skills. Responsibilities: • Provide first-line support for client tickets via phone, chat, and email • Troubleshoot common issues with Windows and macOS systems, Office 365, and basic software applications • Assist with password resets, account setup, and user access requests • Document all work performed and update tickets accurately • Follow step-by-step instructions and internal knowledge base articles to resolve issues • Escalate more complex issues to senior technicians when necessary • Participate in regular training and development to build technical skills Requirements: • Strong interest in IT and customer support • Excellent communication and problem-solving skills • Basic familiarity with Windows operating systems and Microsoft Office applications • Ability to learn new tools and processes quickly • Reliable internet connection and ability to work independently from home • Strong attention to detail and willingness to follow procedures Preferred (nice to have, not required): • Exposure to Microsoft 365, Active Directory, or helpdesk systems through school, work, or personal projects • Experience using remote support tools • CompTIA A+, IT Fundamentals+, or similar certification (or working toward one)