Job Opportunities API

Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system. Participating in on-call duty. Creating, categorizing, resolving, and documenting tickets. Serving as a liaison with system specialists and other departments. Controlling, monitoring, and delegating tickets based on SLAs. Documenting solution descriptions and maintaining the knowledge database. Providing training for new team members. Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems. Handling major incidents and communicating updates to management and departments. Conducting remote troubleshooting for end users.