Job Opportunities API

About Take Command Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system. Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision. Department: Enterprise Operations Employment Type: Full-time Location: United States / remote or hybrid based on company policy Salary Range: $90,000–$130,000 base salary, depending on experience, skills, location, and internal equity About Take Command Take Command is helping employers deliver better health benefits through Individual Coverage Health Reimbursement Arrangements, or ICHRAs. We are building practical, customer-centered technology and services that make health benefits easier to understand, easier to administer, and more useful for employers, employees, brokers, and partners. About the Role Take Command is looking for an Enterprise Operations Lead, Applied AI & Transformation to help turn strategic priorities into measurable operating capability and business results. This role will sit in Enterprise Operations and will start with a clear day-one priority: helping drive the performance, governance, and expansion of Intercom Fin. But this is not just a chatbot role, and it is not a traditional support-operations role. The broader mandate is to help bring Take Command’s AI operating model to life: identifying high-impact AI opportunities, translating ambiguous business problems into executable workstreams, coordinating cross-functional delivery, and measuring whether AI-enabled workflows are actually improving customer, client, member, broker, and internal-team outcomes. The right person will be a strong operator and structured problem-solver who can work across Enterprise Ops, CX, Product, Compliance, Sales, Marketing, Data, and technical teams. They do not need to be an AI engineer, but they do need to be excited to become increasingly fluent in AI tools, agent workflows, knowledge systems, testing methods, prompt design, data dependencies, and responsible governance. Intercom Fin will be the launchpad. The longer-term opportunity is bigger: helping Take Command build a repeatable, governed, measurable way to apply AI to real business problems, especially in workflows that affect open enrollment readiness, support-volume reduction, plan-selection confidence, service quality, operational efficiency, and scalable customer experience. Although applied AI is a major focus, this role also owns and co-owns broader Enterprise Operations outcomes. That may include open enrollment readiness, operational capacity and cost planning, process improvement, vendor and systems evaluations, and other cross-functional priorities where better coordination, clearer decisions, and disciplined follow-through improve business performance. The work is outcome-led: identify the result that matters, align the right owners, remove obstacles, and ensure the change delivers measurable value. What You’ll Do Own and improve the operating performance of Intercom Fin, including accuracy, resolution quality, escalation patterns, user experience, and measurable business impact. Build a structured feedback loop for Fin performance: review unresolved or escalated conversations, identify root causes, diagnose content/process/tooling gaps, and prioritize improvements. Partner with CX, Product, Compliance, Enterprise Ops, Sales, Marketing, and technical team