Job Opportunities API

Our mission at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is seeking an Enterprise Account Manager, Emerging Markets, to join our team. Emerging markets are a core part of our growing international business. The person taking on this position will play a key role in launching a new segment of our account management organization in a hybrid customer success and account management capacity. In this role, you will support our Enterprise LATAM customers in successfully adopting our solutions, as well as manage renewals and upsell additional products. The ideal candidate will ensure a premium customer experience by understanding their business objectives and partnering with our Marketing, Product, Legal, Professional Services and Finance teams to streamline workflows and communication processes within Greenhouse. This position is an individual contributor role, reporting to the Manager, Upper Mid-Market, Account Management.  Who will love this job A strategist - you thrive in a dynamic environment, and see the full picture of an account, always recommending the best solution for both customers and Greenhouse that ultimately drives revenue A thoughtful mediator - you're consultative, receptive and authentic through tough situations and hard-to-close negotiations An educator – you're a coach to customers on structured hiring practices, workflows, and Greenhouse's product suite A collaborator –  you enjoy working with others and leveraging strong partnerships to achieve the best outcome  What you’ll do Effectively manage a mixed book of accounts across our emerging markets Become the key advocate internally for market knowledge, providing updates to our sales, product and marketing teams on how we serve and win in emerging markets  Build strategic account plans that map out expansion and other upsell opportunities Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives Be a hiring coach and strategic partner to our customers - achieved through outstanding product and industry knowledge Establish relationships high and wide throughout our customers' organizations Be an active participant in building and improving internal operational processes Additional projects and responsibilities as business needs require You should have A proven track record in a customer-facing B2B SaaS position Fluency in English, Brazilian Portuguese and Spanish Experience working in Enterprise account management or customer success roles, preferably with responsibility for renewals A collaborative mindset with a strong ability to work cross-functionally on a shared objective Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply It will help to have A background in Talent Acquisition and the network to go with it Experience demoing and selling professional services Experience with Greenhouse’s product suite Experience with Salesforce, Gong, and Gainsight Applicants must be currently authorized to work in the United States on a full-time basis. If you are based in California, we encourage you to read this important information for California residents linked here . The national pay range for this role is $92,430.00- $120,185.00 base pa