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Job Title: English-French Bilingual Customer Service Representative (Canada Logistics Account) Overview: We are seeking an English-French Bilingual Customer Service Representative to support a Canada logistics account. This position is ideal for candidates with strong phone-based customer service skills who thrive in a fast-paced, high-pressure environment with heavy call volume. The role involves providing professional support for logistics-related inquiries, efficiently handling customer issues, and maintaining accurate documentation in internal systems. Key Responsibilities: - Provide customer service support in both English and French for a Canada logistics account. - Handle a high volume of phone-based customer interactions. - Assist customers with logistics-related inquiries, service issues, shipment follow-up, and general support requests. - Accurately and completely record customer interactions in internal systems. - Follow established workflows, service standards, and escalation procedures. - Coordinate with internal teams to resolve customer issues when necessary. - Maintain service quality and efficiency in a high-pressure, high-call-volume environment. Working Schedule: - Service window aligned with US Mountain Time (MT), from 7:00 AM to 8:00 PM. - Three shifts are arranged within this service window. - 8 working hours per day. - 6 working days per week (Monday to Saturday). - For candidates based in Egypt, working hours will generally fall within the afternoon to late night/early morning local time. - Candidates must be comfortable working this schedule. Requirements: - Fluent in English and French, both spoken and written. - At least 1 year of customer service experience. - Previous phone support/call handling experience is required. - Ability to perform well in a high-pressure, high-call-volume environment. - Strong communication, problem-solving, and documentation skills. - Reliable, disciplined, and able to follow structured service processes. Preferred Qualifications: - Experience in the logistics industry is preferred. - Experience supporting international customers is a plus. - Previous experience in call center, customer support, or service operations is preferred. Application Information: Please submit your resume with the following details: - Contact information - English proficiency level - French proficiency level - Customer service experience - Phone support experience - Logistics-related experience (if any)