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English Customer Service - LIS3

Cross Border Talents
CompanyCross Border Talents
CategoryCustomer Support
LocationLisbon
RemoteOn-site (inferred)
EmploymentFull-time
LevelNot stated
SalaryNot stated by the employer
Posted27 Jan 2020
Last verified11 Aug 2026
SourceEmployer ATS (workable)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
We are looking for English native speakers OR fluent in English (C1) to work as a Customer Service in call center environment in Lisbon, Portugal Mission of the project: Provide information, solutions and counselling customers regarding the company’s services; Registering contacts and client information according to the work procedures; Compliance with company regulations for Data Protection and Information Security; Maintaining positive customer relationships through a responsible treatment of each contact; Achievement of the performance targets defined by the project; Requirements Native English OR English level (C1) IT experience; Availability to work in rotating shifts from Monday to Sunday, from 7 am to 7 pm (schedules depending on the project); Excellent listening and communication skills; Positive attitude and team spirit; For non-EU applicants, it is mandatory to hold a valid work permit Benefits Relocation Package for those living abroad that includes: Three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€; A renewable 6-month contract (CDD) from day one with the possibility for eventual CDI; Full-time job (40 hours weekly); Free training for all necessary software and product knowledge + continued training and development; Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries/year); Private Health Insurance + dental plan once you complete 6 months with the company + English speaking Doctor on site; Fair and regular assessments for positions like: Quality Specialist, Team Leader, HR Recruiter and many more; Great office location with easy access by public transport (train, metro and buses); Discounts at gyms, restaurants, beauty centers, pharmacies and many more businesses in the area; On-site kitchen with access to utilities, weekly free fruit and reduced-price vending machines;