Job Opportunities API

THE ROLE: ENGAGEMENT DIRECTOR The Engagement Director is a holistic systems thinker, empathetic team driver, with excellent interpersonal skills who builds and nurtures long-lasting client relationships. They’re someone who embraces (even relishes) the unexpected nature of the business, agile in various working scenarios, while being the ultimate planner and a champion of process and, more importantly, the work.  As team leaders, they must understand, support, and motivate multi-disciplinary teams, all in support of strategic and creative excellence. They’ll need to fly at 30,000ft and 3ft—driving operational impact and executional excellence.  As a senior voice when it comes to client empathy and perspective, they guide teams through the client ecosystem, coaching team members on client interactions/exchanges, modeling best practices and behaviors. They take the lead and do not shy away from uncomfortable dialogue in pursuit of the best project outcome, through honest and clear conversations.  Their leadership helps shape the culture within the Engagement group, constantly helping navigate new and unexpected challenges across all projects with an eye for mentoring the Engagement Managers and Engagement Leads to their full potential. The Engagement Director plays the role of brand stewards to SYLVAIN’s strategic and creative craft. They foster a deep understanding and investment in the development of the work, steering teams through the day-to-day operations with a constant eye towards the larger vision and future opportunities. In partnership with their core triad team they navigate organic growth, always capitalizing on their understanding of the client business (and category at large), the client hierarchy (and dynamics), and what excites SYLVAIN internal teams. TYPICAL ACTIVITIES + RESPONSIBILITIES: Client Partnership Managing and fostering strong client relationships—from day-to-day up to C-Suite—as a core partner and consultant throughout the engagement lifecycle. Acting as a strategic and creative thought partner to discipline leads in Strategy and Design. Viewing situations and work through “client eyes” in order to position the team for success. Analyzing the client ecosystem to better navigate the work across the right audiences and stakeholders. Manages project scopes and negotiates solutions with a balance of client empathy and business mindedness. Identifying organic growth opportunities; actively seeking and converting new projects, with inputs from Senior Leadership & Biz Dev team. Gaining a deep understanding of the client organization and dynamics, building extended relationships, and facilitating important connections. When appropriate, leading the RFP process internally. Writing clear compelling proposals, creating scopes of work, and negotiating through to final alignment, in partnership with L-Team. Project Management   Actively managing projects at different altitudes, depending on project needs, team structure, and seniority of other team members. Co-leading a “group” of multi-disciplinary teams in partnership with Design Directors and Directors of Strategy. “Steering” a wide range of projects, including new kinds of deliverables and bespoke approaches or methodologies. As the project architect, leading the translation of complex scopes and engagements into clear project plans, structures, teams, and flow. At times “driving” when a project requires it. Providing oversight, when working with EMs and ELs, to ensure they are successfully “driving” their project responsibilities. Designing successful project plans with strategy and design teams across multi-week and multi-month engagements, ensuring efficient and empathetic work plans. Managing the creative strategic process and workflow, anticipating, communicating and adjusting for team needs, de