Job Opportunities API

  About Us: Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.   Title: Endpoint Operations Technician  Hourly:  $26.44 - $31.25 per hour, depending on experience and qualifications Status: Full-time, Salary, Exempt Reports to: IT Manager Location: Chandler, AZ (Onsite) Essential job functions/duties Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Provide Tier I and Tier II technical support to staff across all sites for hardware, software, and peripheral devices owned by the Institute for Liver Health or contracted vendors.   Manage and Triage ticketing system [FreshService] incident queue based on priority and escalation requirements to meet service level agreements.   Communicate with users in a professional, respectful manner to address IT needs and expectations.   Document and regularly update status of incidents, service requests, and projects.   Provide endpoint support including routine testing, imaging, and quality assurance of hardware/software before deployment.   Independently resolve basic support issues; escalate complex problems to senior technicians.   Maintain a neat and organized workspace to protect assets and ensure safety.   Participate in IT and enterprise project tasks and attend related meetings.   Maintain documentation related to incident resolution, procedures, and knowledge base articles.   Collaborate with the team to identify areas for training and process improvement.   Support network infrastructure including cabling, switch/router installation and basic configuration.   Troubleshoot network and internet connectivity issues; extend and configure existing infrastructure as needed.   Manage 3CX phone system and provide basic troubleshooting.   Perform Active Directory management including user and computer account creation/removal, GPO management, and workstation scripting.   Support in-house A/V systems.   Provide basic support for Fibroscan equipment (training provided) and occasionally transport systems.   Monitor and Manager IT asset inventory and supplies; escalate when low. Document asset deployment and retirement lifecycle.   Participate in training sessions and stay current on IT trends and technologies relevant to healthcare and endpoint support.   Frequently travel to offsite or satellite locations to provide IT support using company or personal vehicle.   Perform miscellaneous duties and special projects as assigned.   Knowledge/Skills/Abilities Required Positive attitude with high aptitude and eagerness to learn.   Excellent problem-solving and troubleshooting skills.   Strong proficiency with Microsoft Windows and Microsoft Office 365 applications.   Ability to follow directions and execute tasks accurately and in a timely manner.   Strong interpersonal and communication skills (written and verbal)   Prior experience in customer/client service.   Ability to manage multiple priorities while maintaining attention to detail.   Capable of lifting and carrying IT hardware as needed. Qualifications High school diploma or GED from an accredited institution required.